diff --git a/web/support/kb/openstack/manageCustomImages.rst b/web/support/kb/openstack/manageCustomImages.rst
index d123599270997d7ff556f6e415174a4c53736ed9..7b9cf402a7f156645d05232559fde88aca44fa8c 100644
--- a/web/support/kb/openstack/manageCustomImages.rst
+++ b/web/support/kb/openstack/manageCustomImages.rst
@@ -117,23 +117,32 @@ To retrieve the ``Administrator`` password:
 
 **NOTE:**
 
-There is a problem in the dashboard currently: the `Retrieve password` menu
-opens a window where to paste the private key and a field where to get the
-password, but this mechanism fails with `Could not decrypt the password`.
-However, the encrypted password is shown, and it can be de-crypted in the
-following way:
+- If you want create a key pair on Windows machine it is recommended create the keys in PEM format. For example with the ssh-keygen tool you can use this command::
+      
+      ssh-keygen -m PEM
 
-- Copy-paste the encrypted password
+  Alternatively if you already have a key pair and in the CLI method you receive ``unable to load Private Key`` error, you can convert your private key in the PEM format::
 
-- Decode the encrypted password and save to a file::
- 
-     echo "<encrypted_password>" | base64 -d > encrypt_pass.txt
-     
-- Decrypt the password::
- 
-     openssl rsautl -decrypt -in encrypt_pass.txt -out plain.txt -inkey <your_private_ssh_key>
+      ssh-keygen -p -m PEM -f ~/.ssh/id_rsa
+
+
+- There is a problem in the dashboard currently: the `Retrieve password` menu
+  opens a window where to paste the private key and a field where to get the
+  password, but this mechanism fails with `Could not decrypt the password`.
+  However, the encrypted password is shown, and it can be de-crypted in the
+  following way:
+
+  - Copy-paste the encrypted password
+
+  - Decode the encrypted password and save to a file::
+   
+       echo "<encrypted_password>" | base64 -d > encrypt_pass.txt
+       
+  - Decrypt the password::
+   
+       openssl rsautl -decrypt -in encrypt_pass.txt -out plain.txt -inkey <your_private_ssh_key>
 
-- Find the decripted password in file ``plain.txt``
+  - Find the decripted password in file ``plain.txt``
 
 
 Managing KVM images